Incidents (All Incidents)

Route: /drm/disasters · Edition: Community+

The incidents list shows every disaster/incident record with filtering, search, and bulk actions.

Filters

Filter	Options
Status	Open · Investigating · Resolved · Closed
Severity	Critical · High · Medium · Low
Product	Any product in your catalog
Date range	Custom start/end picker
Search	Full-text on title and description

Incident row

Each row shows: severity badge, title, affected product(s), owner, status, and time since creation. Click a row to open the full incident detail page.

Creating an incident

Click + Report Incident to open the incident form.

Required fields

Field	Description
Title	Short description of what happened
Severity	Critical / High / Medium / Low
Status	Initial state (usually Open or Investigating)
Description	Full narrative — supports markdown

Optional fields

• Affected Products — link to one or more products from your catalog
• Affected Services — specific services involved
• Affected Customers — customer segments impacted
• Root Cause — initial hypothesis or confirmed RCA
• Action Items — remediation steps with assignees and due dates
• Timeline events — chronological log of what happened and when

Incident detail

Opening an incident shows:

• Full description and RCA
• Timeline of events (sortable)
• Action items with status tracking
• Affected products / services / customers
• Comments thread
• AI-generated summary (if configured)